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Shipping Policy

Online Order and Shipping Policies

BDF customers have been using our website to place orders and make payment online for our products for a number of years now. Here are some policies you should know before you place your first online order here.

Shipping rates:

For simplicity, we have implemented a flat shipping rate system based on our past experience. A flat shipping rate (handling fee + shipping) is automatically added for each item and totaled on a separate line. All shipping flat rates are for shipping to Canada and the US 48 continental states. US customers in Hawaii, Alaska and Puerto Rico must contact us for shipping cost prior to making online order here. For US customers, the flat shipping rate does not cover any applicable US customs brokerage fee, duty and tax (applicable ONLY when your total item cost is over $200 dollars).

Combined shipping discount:

Because the shopping cart we use cannot handle cross-items combined shipping, we implemented a workaround solution: we use a cart-wide handling fee as the base portion of the shipping rate, then add extra shipping fee depending on the item ordered, thus total shipping rate (handling fee + shipping) should have no duplicate base shipping rate and is close enough to the actual shipping cost. You can also contact us (with your order items and shipping address) to get the combined shipping rate quote via email.

Shipment processing:

All items are normally shipped within one business days. Occasionally some items are out of stock and our website are not updated yet, we will notify you with two options: place it on back order or refund you in full. If a payment is not cleared or placed under investigation, items will be hold until the payment is cleared or a resolution is reached.